Encountering a 404 error can be a frustrating experience for both shoppers and store owners alike. It’s that moment when you click on a product link only to be greeted with a message saying, “404 page not found”. But fear not, for you are not alone in this struggle. This article aims to equip you with the knowledge to tackle these errors head-on and ensure a seamless shopping experience for your customers.
Decoding the HTTP Error 404
Let’s start with the basics,
Understanding the HTTP Error 404
In simpler terms, an HTTP error 404 signifies that there is no corresponding web page for the entered URL. This could be due to the page being deleted or moved without updating the URL, or simply because of a misspelled URL.
Although the appearance of the 404 error message may vary, there are common phrases to look out for:
- “Error 404”
- “404 not found”
- “The requested URL was not found on the server.”
- “HTTP Error 404”
- “Error 404: page not found”
It’s worth noting that you can customize the 404 error page to align with your store’s branding. Additionally, platforms like PrestaShop offer default custom 404 pages.
Steps to Resolve an HTTP 404 Error
Initial Checks:
- Refresh the Page: Sometimes, a simple refresh (F5) might resolve the error if the page wasn’t loaded correctly initially.
- Clear Browser Cache and Cookies: Clearing cache and cookies often solves connectivity issues. Try accessing the site from another device if possible.
- Check the URL: Ensure the URL is accurately typed to avoid misspellings.
- Remove Malware: Protect your device from viruses and malware.
- Contact Web Host: If the error persists, reach out to your web host for assistance.
If the error persists, it’s time to explore
Advanced Diagnostics to Correct HTTP 404 Errors
- Review Deleted Pages: Redirect deleted products or services to relevant pages like the home page or category page for alternative options.
- Permissions: Adjust file permissions using FTP commands or seek assistance from your host.
- Issues with .htaccess Files: Manually regenerate the .htaccess file via Control Panel > Advanced Settings > Performance.
- SSL Certificate Configuration: Verify SSL certificate settings with your host and ensure correct redirection in the .htaccess file.
Armed with this knowledge, you’ll be better equipped to tackle HTTP errors swiftly, ensuring a smooth shopping journey for your customers.
How do you handle 404 errors on your PrestaShop store?
For assistance in creating and setting up your online store, our PrestaShop support team is here to help.
